Blackrock Strategy is looking for reliable Research Analysts who will interact with the company’s leadership and clients by staffing a 24/7 Crisis Support Call Center. Research Analysts will receive specialized training and then be responsible for researching and monitoring world events on a real-time basis in order to monitor client interests globally and assess threats and vulnerabilities.
Monitors multiple data inputs and real-time communications in order to assess threats and vulnerabilities to clients and their world-wide travels and office locations.
Maintains summary log of global events to transfer knowledge to the next research analyst on shift.
Maintains knowledge of existing and developing world events related to the client needs; assesses and explains how new inquires may affect the organization in terms of risk exposure.
Ensures and/or facilitates adequate communication concerning key risks.
Maintains client accounts and records of client interactions with details of inquiries, or comments.
Ensures that appropriate actions are taken to resolve clients’ concerns.
Interacts with clients via telephone, email, online chat, video conference, or in person to provide support and information.
- Education Requirements
- High School diploma and some college credits towards a degree program.
- Required Skills/Experience:
Excellent communication skills including active listening.
Research and analyze required information.
Excellent verbal and written skills.
Individuals must accept and meet all program standards and guidelines.
Individuals should possess reasonable interactive and social skills.
Service-oriented and able to resolve client grievances.
Proficient computer skills with the ability to learn new software.
There are limited supervisory responsibilities with this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be a U.S. Citizen
Must pass physical and health requirements
Must pass assessment requirements
Individual must accept and meet all program standards and guidelines
Individual should possess reasonable interactive and social skills
Ability to read in English to analyze and interpret documents such as safety rules, operating and maintenance instructions, government regulations, and procedure manuals. Ability to write in English for routine reports and correspondence.
Ability to apply concepts such as fractions, percentages, ratios, proportions, and probabilities to practical situations. Ability to add, subtract, multiply, and divide in all units of measurement using whole numbers, common fractions, and decimals. Statistics formalized training, skill set, and on-the-job application is highly desired.
Ability to solve practical problems by defining the problem, collecting data, establishing facts, and drawing valid conclusions. Ability to apply common sense.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid driver’s licenses issued by state of residence. Must have or be able to obtain a Top-Secret level security clearance with access to sensitive compartmented information. Must have a valid United States passport.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and see.
Sit or stand for periods of time. Ability to lift and carry 30+ pounds of gear up to 100m. Other physical demands included (but not exclusive of) use of ladders and steps, lift or team lift heavy equipment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job requires travel overseas and to military field-like conditions. These operations have the potential to be extremely dangerous and operators in this field can be subject to direct and indirect risks.